Wise Auto Tools LLC is now stocking some items in Ontario Canada (if located in Ontario it will be stated in the product listing). Other items located in the USA will say available for "Pre-Order".
We at Wise Auto Tools treat our customers as we like to be treated, our goal is to have you as a regular customer. Your 100% satisfaction is our goal! The following policies have been put into place with this in mind.
When will my order ship?
For items located in Ontario, items typically ship out the same day if the order is placed by 11:30 AM Eastern Time Monday through Friday. Normal transit time is usually 1-4 days for items shipping out of Ontario. Items that say available for pre-order may take 1 to 3 weeks.
Items purchased from Wise Auto Tools LLC are covered by the manufacturer's warranty only. Wise Auto Tools LLC does not directly cover any products. Within the first 30 day's from the date of purchase Wise Auto Tools will assist in facilitating replacement or repair of defective products. Warranty replacement or repair is determined by the respective manufacturer. Items which are misused will not be covered. Items that are made for drilling and tapping are considered consumable and therefore by industry standard have no warranty. The manufacturer's warranty may be in force beyond 30 days of the initial purchase date. With this being stated; we rarely have a problem with defects because our products are new, NOT reconditioned unless otherwise noted (however, if you have a problem we'll attempt to work with you). A very small percentage of items are damaged during shipment (by carriers like USPS, UPS, Fedex or DHL), if this occurs, notify us as soon as possible so we can start a claim with the carrier. You will be shipped a replacement once the damaged item is returned (we will deal with the shipping company, this is not your problem).
Items that are outside 30 days from the purchase date, will need to be shipped by you, directly to the manufacturer if an extended warranty applies. Manufacturer warranty information and instructions can be provided by us upon request (warranty information can also be obtained from the manufacturer). We do not handle manufacturer warranties directly, so we recommend keeping any warranty information that may be received with the package and a copy of your invoice until the warranty period expires. You are responsible for any shipping costs, both to and from Wise Auto Tools or the respective manufacturer if there is a warranty issue or if an item is damaged by the shipping company during transit.
The manufacturer's warranty does not cover any product or part which has been subjected to misuse, abuse, modification, negligence or accident, nor does it cover any product which is used for any purposes other than that for which it is intended as stated in the specific manufacturer's product literature. Wise Auto Tools is not liable to you or any third party for special, incidental, indirect, exemplary or consequential damages or any other economic hardship arising out of the use of or inability to use the products and in all cases our liability is limited strictly to assisting in replacement, or repair or the value of the products purchased within 30 days of purchase date. Beyond initial 30 days, Wise Auto Tools is not responsible for assisting in any warranty, manufacturer warranty, claims or repair claims. All conditions are are governed by U.S. federal law and/or the laws of the State of Florida. Any legal action or proceeding shall be instituted only in a state or federal court located in the state of Florida.
We want you to be happy with your purchase. If you are not completely satisfied with your item, rest assured you can return it in most cases (within 30 days of purchase date). Due to licensing of copyright materials such as products which have built in electronics, i.e., scan tools, videos, CDs, DVDs software, software updates including all brands are non-returnable and cannot be exchanged. On other items, to return or exchange, please email your request including the reason for return or request for an exchange. Once your request has been received and approved, we will provide you with a return address and authorization number. Merchandise must be shipped back within 30 days from the date of purchase. Shipping must be prepaid and tracking information emailed to us so we can verify your return's arrival to the restocking warehouse. A 20% restocking fee based on the price on the original purchase price will be applied. Delivery charges are not refundable. The returned merchandise must be new, complete and in it's original packaging. We will not issue a credit or refund for any product which is returned to us that has been used or altered or if any parts or packaging are missing. We will arrange shipment of a replacement product exchange, or issue a credit or refund as you have requested within 5 business days of receipt of your return to our address.
Cancelling an Order
Once an order has been successfully placed it is not always possible to cancel it. If our customer changes their mind and requests a cancellation, we will do our best to stop the order. However, we cannot guarantee that we will be able to cancel orders after they have been dispatched. If we are able to cancel and stop the order from being shipped, we will void the transaction with no fees applicable. If the order cannot be stopped, the order tracking will be emailed as usual. If our customer wants to return the item at that point, regular return procedures must be followed to insure proper credit less associated restocking fees (see Returns above).
Product descriptions and images are primarily provided by the manufacturers of the products we sell. Sale prices are verified at order fulfillment, if an incorrect price is listed, we reserve the right to void the sale at our discretion. We are not responsible for typographical, pictorial or pricing errors. It is our goal to offer the most complete and accurate automotive tool source possible for our customers. We strive to correct errors in listings and provide improved pictures and item descriptions whenever possible. If you question the accuracy of any of our listings please notify us of your concern prior to purchasing. We welcome any opportunity to improve our website and our product's descriptions. If for some reason we cannot fulfill an order due to a pricing misprint or a product that is out-of-stock you will be notified and refunded the full price of your order. If you receive an item which is significantly different than the description provided, we will accept a return and provide a full refund as long as the item is unused and in sellable condition - we are not responsible for the original shipping costs or expenses incurred for the return shipment.
In effort to protect our customers and prevent fraudulent purchases, in some cases we may require further verification of credit card ownership. If we cannot make contact and satisfy validity of the purchase, the transaction will be voided.
At this time no sales tax is currently being charged. Shipping and Handling: All orders will be shipped using a standard ground shipping service unless otherwise noted or requested.
Warehouse Locations: 98% of all orders get shipped within 24 hours upon payment. Delivery time for ground shipped orders range from 1-6 business days. Tracking information will be forwarded to you by email once it is available. We have warehouses located in Ontario Canada. We can also ship many items from or Florida USA location from wiseautotools.com.
Delivery Address: We are not responsible for undeliverable shipments due to an incorrect "ship to" address you provided. Please provide your complete address including apartment number, unit number or suite number that may apply. If we need to re-ship your order due to an incorrect or incomplete address that you have provided additional shipping charges will apply.
Missing Shipment: If any items are missing please check your email to see if there are multiple shipments to fulfill your purchase. At times we will ship multiple packages to deliver your order. Tracking or confirmation numbers for your order will be sent by email once they are available. Many times shipping companies will leave your package at the door if you are not home. If you are uncomfortable with this you can have your order shipped to your work or a neighbor's house if you prefer. Our responsibility for the whereabouts of your shipment ends after it is delivered and we will provide proof of delivery upon request.
Damaged Items: Please inspect all packages if possible before accepting delivery. If an item is damaged, please contact us within 3 days of receipt to acquire a Return Merchandise Authorization number and warehouse address. A replacement for the damaged item will be sent once the damaged item is returned.
Out of Stock: All orders will be filled as complete as possible in order to ship quickly. If any items are out of stock, please re-order at a later date.
Please e-mail us if you have any questions about our shipping policies. If your question is concerning freight costs for large items please include your address and item numbers.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an orderfill out a formsubscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Wise Auto Tools LLC collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Wise Auto Tools LLC
1767 Lakewood Ranch Blvd #277
Bradenton FL 34211